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The Pensions Regulator

Regulatory guidance

Regulatory guidance

Effective member communications

Effective written communications can go a long way to support members and help them get the best they can out of their pension scheme.

Also, our Trustee toolkit provides more information on the importance of effective communication.

View the Effective member communications good practice guidelines
PDF logoView the Effective member communications good practice guidelines

Key points

  • In DC schemes, many of the important decisions which affect members' benefits are made by the members themselves.
  • If members have a lack of understanding of their pension arrangements they may well make poor decisions or take no action at all.
  • These guidelines set out principles of good practice and provide examples to help trustees, managers and employers to consider what they are trying to achieve and determine whether their written communications are successful.
  • The principles we describe may be useful for anyone involved in producing member communications, including pension scheme providers, advisers and administrators.