Sections

The Pensions Regulator

Regulatory guidance

Regulatory guidance

Effective member communications

About our approach
The importance of effective member communications
What makes member communications effective?
Following good practice
Key areas
Examples

About our approach

Our research shows that member communications vary greatly in their effectiveness. By providing these good practice guidelines and examples we hope to help some schemes to evaluate their communications and find ways to improve their effectiveness. This can often be achieved without incurring increased costs.

These pages do not describe the legal requirements – these are set out in the disclosure regulations (Occupational Pension Schemes (Disclosure of information) Regulations 1996 and the Personal Pension Schemes (Disclosure of information) Regulations 1987) which set out the minimum information which a member must receive. The regulator would expect every scheme to comply with these requirements. Providers of contract-based schemes must also comply with requirements of the Financial Services Authority's (FSA) rules.

We have worked together with the FSA in producing these pages.