The Pensions Regulator

Is your complaint about the Pensions Regulator?Complaints

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How we will respond to your complaint

If your complaint is fully or partially upheld, our response will include an apology, if appropriate, an explanation and if necessary an indication of what steps have been or will be taken to put matters right.

If complaints or allegations are not upheld, our response will say so and explain why.

If you remain dissatisfied with the corporate secretary's response and your complaint relates to the Freedom of Information Act, you may appeal to the Information Commissioner's Office.

For other complaints, you may write to David Norgrove, the chair of the Pensions Regulator, and ask him to review the matter.

If you are still dissatisfied, you can ask us to refer your complaint to our Independent Complaints Adjudicator (ICA). The ICA will only accept a case once our internal procedures have been exhausted. The ICA reviews the handling of complaints but does not have the power to question regulatory actions taken by Pensions Regulator staff.

The Parliamentary Ombudsman can also investigate complaints against the Pensions Regulator. Normally the Parliamentary Ombudsman will only accept a case if our complaints procedure has been exhausted. Complaints can be referred to the Parliamentary Ombudsman by writing to your MP.

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